IP Telephony
For years the focus on VoIP was strictly to lower operating costs in areas such as toll bypass, cheaper infrastructure and lower management costs. Although a few of our early adopter VoIP clients saw value in these areas, the majority experienced the opposite.
The new global economy has changed the game. Competitive pressures have forced the need to extend the business and respond more quickly to customer demands.
IP Telephony allows you to flatten, consolidate and extend your systems to transform your business and become more effective and responsive. TriNET has seen applications such as mobility, virtualization, and unified messaging demonstrate a dramatic impact on a company’s business process and strategy.
Why migrate to converged communications? To begin with, the wide spread adoption of the Internet and TCP/IP has made it possible to have instant access to corporate resources from virtually anywhere on the planet. This by itself is not why companies are migrating to converged communications, but it does lay the groundwork for low cost infrastructures that support enhanced communications applications. Organizations are migrating to converged communications for one simple purpose, to solve business problems.
How to migrate to a converged solution? There is no real blue print on how to migrate other than make sure that you are starting with solving your business problems. TriNET will sit with you and your team to develop a business plan that will uncover current business concerns you have and objectives you are trying to accomplish. From the information that we uncover, TriNET engineers will architect a solution that will address each one of your business concerns.
Although not every company has the same business concern, TriNET has seen some common areas that affect the majority of organizations we work with:
- Efficiency – need to do more with less across all facets of the business (IT, Call Center/Customer Service, Sales & Marketing, Operations, etc.)
- Disaster Recovery/Business Continuity Planning – Natural disasters and terrorism have made organizations realize the importance of communication systems and plans to run the business should a tragedy strike.
- Mobility – the need to communicate at anytime, anywhere from any media. This concern affects Sales, Warehouse, Doctors & Nurses, Executives, IT and almost every facet of the organization.
- Branch Office Connectivity – increased functionality, speed of communication, ease of management, easily leveraging intellectual assets
- Real Estate – in most large metropolitan areas, real estate is at a premium and very costly per square foot. Moreover, there are experts in particular industries you want to employee, but they may not live where you are located.
- Centralization & Standardization – disparate systems usually yield high expense in software/feature licensing, over purchasing of licenses and higher on-going support and maintenance costs.
If organizations are expected to do more with less and deliver the financial results that enable them to be successful and continue to grow, converged solutions can certainly assist in achieving these goals and solving these business concerns. Phone systems are no longer big iron boxes that sit in a telecom PBX room. Today’s businesses are evolving their stand alone communications infrastructures to a converged environment. According to Microsoft Chairman Bill Gates, “The transformation to software-based communications is going to be as profound as the shift from the typewriter to word-processing software.”