While you’re growing your business, we’re guarding your technology.
Introducing Sentinel, our suite of services that allows you to leverage TriNET’s expertise to deliver solutions for tomorrow’s challenges. Sentinel is comprised of four service offerings; Sentry, Patrol, Scout and Alliance. This allows you to “mix and match” the services to get the solution you need. TriNET offers basic maintenance services to complete managed solutions.
Expert professionals keep you on the leading edge of technology
Whether you’re raising funds for a local community organization or tying together a network of international branch offices, communications are an important component of your business operations. That’s why it’s critical to keep your telephony and networking systems running at peak performance with TriNET Sentinel support services.
Why do I need a support solution?
Keeping up-to-date with telephony and networking technology can be a real challenge. Sentinel support lets you focus on your core business and leave the technical details to our team of experts. Downtime is expensive and a telephony/IT system that works together efficiently can be a real boost to your bottom line.
A single point of contact
With Sentinel, it’s easy to connect to an experienced professional who understands your telephony and networking resources. You can contact our 24×7x365 Help Desk via a convenient toll-free number or through our website. Our commitment to customer service starts with the Help Desk technician who usually resolves your issue. If the problem is more complex, our technician can call upon an extensive network of technical resources that include Tier III engineers, in-stock replacement parts and on-site service to get your system up and running as soon as possible.
Flexible solutions tailored to how you do business
The Sentinel family of services includes four different packages that customers can mix and match to get the custom services they need. We offer Sentry – our core support package; Patrol – proactive management and monitoring; Scout – expert professional technical services; and Alliance – manufacturer support management. All are available as annual or multi-year contracts.
Peace of mind – 24X7X365
Telephony and networking is our core business – and we’re passionate about support. Our leading edge Network Operations Center is staffed 24×7 with highly skilled and certified technicians and engineers who support our global client base in over 22 countries. Our lights are always on and we’re always ready to go the extra mile to help our customers.
A strong Avaya relationship
TriNET is an Avaya Platinum Partner, which means we have met Avaya’s top standards in terms of sales and customer support. We are also one of only 12 Avaya Service Delivery Specialist (SPS) Partners nationwide and our personnel hold the highest levels of Avaya certification. This translates into direct benefits to our customers in terms of the expertise they can rely on for support of their Avaya systems. The flexibility of Sentinel services can enhance any Avaya Customer Service Agreement by providing extra support in the areas your organization requires.